Wellness Program Policy Agreement
Payment
Payment for any wellness session(s) must be received prior to scheduling the session(s).
No Refunds or Credits
Wellness sessions are non-transferable and non-refundable.
Deadline for Package Use
Package sessions must be used within three (3) months from the date of the first session.
Tardiness
We encourage you to be on time for your wellness sessions. Sessions will begin promptly at the scheduled time. If you arrive late, you will receive the remaining scheduled session time. Please be advised that our Coaches are only required to wait fifteen (15) minutes after your scheduled appointment. After the fifteen (15) minute waiting period, your session will be considered a "no show" and redeemed as a completed session.
Cancellations
In the event you would like to cancel or reschedule your coaching session, you must contact your coach at least twenty-four (24) hours prior to the time of your appointment; otherwise, your session will be considered a "no show" and redeemed as a completed session.
Conduct
Without exception, minors are required to have their parents/guardians attend all wellness testing appointments.
Communications
You can contact our coaches by email and phone and our coaches will follow up as they deem appropriate. All electronic communication between a coach and minor will be copied to the parent/guardian. Texting is not permitted in communicating with minors, and we recommend no texting to any client, other than appointment confirmations.
We recommend that all participants complete a physical examination with their physician prior to engaging in any wellness sessions purchased hereunder.