Payment
Payment for any personal training session(s) must be received prior to scheduling the session(s).
If payment isn’t received at least 24 hours prior to your scheduled session, we reserve the right to charge your credit card on file. Existing clients with ongoing scheduled sessions will be automatically billed based on the last package purchased.
Packages
Packages are non-shareable and must be purchased by each individual account member.
No Refunds or Credits
Personal training sessions are non-transferable and non-refundable.
DEADLINE FOR PACKAGE USE
Package sessions must be used within six (6) months from the date of the first session.
Tardiness
We encourage you to be on time for your personal training sessions. Training sessions will begin promptly at the scheduled time agreed to between you and your personal trainer. If you arrive late to your personal training session, you will receive the remaining scheduled session time. Please be advised that our personal trainers are only required to wait fifteen (15) minutes after your scheduled time; after the fifteen (15) minute waiting period, your session will be considered a “no show,” and will be deemed a completed session as part of your package or charged in full for if it was scheduled as a single session.
Cancellations
In the event you would like to cancel or reschedule your personal training appointment, you must contact your trainer at least twenty-four (24) hours prior to the time of your scheduled personal training session. In the event you do not provide your personal trainer with at least twenty-four (24) hours advance notice, your session will be considered a “no show,” and will be deemed a completed session as part of your package or charged in full for if it was scheduled as a single session.
Conduct
Without exception, minors are required to have their parents/guardians attend all fitness testing appointments.
Communications
You can contact our trainers by email and phone and our trainers will follow up as they deem appropriate. All electronic communication between a trainer and minor will be copied to the parent/guardian. Texting is not permitted in communicating with minors, and we recommend no texting to any client, other than appointment confirmations.
We recommend that all participants complete a physical examination with their physician prior to engaging in any personal training sessions purchased hereunder.